# IPTV EPG Not Working? How to Fix Your Electronic Programme Guide
Slug: `/blog/iptv-epg-not-working-uk/` Suggested SEO title (H1): IPTV EPG Not Working? How to Fix Your Electronic Programme Guide Meta description (154 chars): IPTV EPG showing "No information", empty schedules or wrong times? Fix it: re-add the EPG URL, refresh the guide, update your player app and check with your provider.
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The Electronic Programme Guide (EPG) is the on-screen schedule that tells you what's on each channel, now and next. When it stops working — showing "No information", empty grids, or wrong times — it's frustrating, but almost always fixable. The EPG is a separate data feed from the video streams themselves, which is why you can be watching channels fine while the guide is broken. This guide walks you through common causes and fixes, in the order to try them.
What the EPG is and why it breaks
An EPG is a separate list of programme data your player fetches from your provider, usually via a URL or a setting in the app. Because it's separate from the streams, it can fail for its own reasons:
- The EPG source isn't configured — if it was never added, the guide will be empty.
- The EPG feed is stale or down — the provider's data may be outdated, failing to refresh, or temporarily unavailable.
- The app's guide cache is corrupted — it can get stuck showing old or empty data.
- The app or device is outdated — older player versions can have EPG bugs.
- The provider's EPG is missing for some channels — some smaller or newer channels simply have no schedule data.
Quick fixes to try first
1. Refresh / update the guide. Most IPTV players have a "Refresh EPG" or "Update Guide" option in settings. Run it and give the guide a moment to reload. 2. Restart the app. Fully close it and reopen it so it re-fetches the guide. 3. Check the time zone. If times are wrong, the device may be on the wrong time zone. Set it to UK time (GMT/BST, depending on season).
Step-by-step EPG fix
1. Open the app's settings and find the EPG section ("EPG", "Guide", "Programme Guide" or "TV Guide"). 2. Check the EPG source is present. Add the provider's EPG URL exactly as given — a single wrong character is a common cause of a blank guide. 3. Refresh the EPG again after adding it. Some apps need a manual refresh after adding the source. 4. Clear the app's cache and restart — then relaunch and refresh the guide. 5. Update the app. EPG parsing bugs are regularly fixed in updates. 6. Re-log in to the subscription — logging out and back in often re-syncs the EPG. 7. Restart the device to clear stuck processes.
Why some channels have no EPG
If part of the guide works but some channels show "No information", that's usually normal, not something you can fix. Some channels — especially international, regional, or newly added ones — simply don't supply schedule data, and providers may not have EPG coverage for every channel. If a channel used to have a schedule and now doesn't, ask the provider; but empty entries for a handful of minor channels is common.
When to contact your provider
Contact them if the guide is empty across all channels after you've added the source, refreshed, cleared the cache, updated the app and re-logged in; if wrong times persist after fixing the time zone; or if specific channels lost schedule data they used to have. Say which app and device you use, whether the guide is completely empty or partial, and what you've tried. Many EPG problems are on the provider's side, and only they can fix the data feed.
If you're on a Firestick and need a refresher on setup, our guide to how to install IPTV Smarters Pro on Firestick in the UK covers adding the EPG in the player settings, and our main IPTV not working troubleshooting guide covers the wider range of service problems.
Frequently asked questions
Why is my IPTV EPG not working?
Usually one of four things: the EPG source isn't configured, the feed needs a manual refresh, the app cache is stale, or the provider's EPG data is down. Add the provider's EPG URL if missing, refresh the guide, clear the cache, update the app, and re-log in. If it's still broken across all channels, contact your provider.
Why is my IPTV showing "No EPG" or "No information"?
This usually means the app can't fetch programme data for those channels. If it's every channel, check the EPG source is configured and refresh the guide. If it's only some channels, they likely have no schedule data — common for smaller or newer channels and usually not fixable on your side.
Why isn't my IPTV EPG updating?
If the guide loads but shows old data, it isn't refreshing. Run the "Refresh EPG" or "Update Guide" option, then restart the app. Clear the cache and ensure the app is updated. If it still won't update, the provider's EPG feed may be stale or down — ask them.
Why are my IPTV programme times wrong?
Wrong times are almost always a time-zone issue, not a data problem. Check the device's time zone is set to UK time (GMT/BST as appropriate) and that "automatic time" is on where available. If times are still wrong after that, or only some channels are affected, contact your provider about their EPG data.
How do I fix my IPTV guide?
Run the step-by-step fix: open the app's EPG settings, confirm the provider's EPG source is added, refresh the guide, clear the app cache, update the app, re-log in, and reboot the device. If it's still broken across all channels, it's likely the provider's EPG feed — contact them with what you've tried.
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